Support Center

Yes. All data is stored on secure AWS infrastructure in the UK (London region). Documents and records you upload are private to your account and are never shared or used to train AI models.

You can upload PDF and Microsoft Word (.docx) files. FirstMate extracts and indexes the content to answer your questions. File size limits apply depending on your subscription plan.

You can cancel at any time from the Billing section of your account. Cancellation takes effect at the end of your current billing period — you keep full access until then. No cancellation fees apply.

We offer a 7-day refund window from your first payment. Contact support@firstmate.ai within 7 days of subscribing and we will refund you in full. After that period, subscription charges are non-refundable except where required by law.

FirstMate works in any modern web browser (Chrome, Firefox, Safari, Edge). A desktop app for Windows and macOS is also available for download.

You can request a copy of your data or ask us to delete your account via our Data Rights page. We will respond within 30 days.